It’s that time of year.  The time of year when we naturally take a (brief) sigh of relief and focus a bit more on retaining donors than acquiring them.

Right after the influx of calendar year end donations is the ONE time of year where stewardship and retention activities come natural.  Since it’s on your mind anyway, why not add a bit of focus and big picture thinking to your retention strategies. 

Here’s a great article by my fundraising bud, Steven Shattuck, over on the GuideStar blog which will challenge you to think a little deeper about donor retention in your shop …

READ THE ARTICLE

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• Do you need a bit more help?  Do you want to know WHEN and HOW to put Chad's fundraising resources into action?  You don't need to hire a consultant for that ... you need Productive Fundraising: Month by Month.  This new, affordable offering from @fundraiserchad will launch on April 6th with actionable monthly guidance (including templates, checklists and samples) for just what you need to do each month.  It will also feature a live monthly Q&A session with Chad to answer your unique questions.  Intrigued? SIGN UP for the notification list to be the first to know when enrollment opens.
• Chad Barger 2020. All Rights Reserved.

What do you think, should you?

Yes, it’s (a tiny bit of) additional revenue. But guess what else it is? Another ask. Do you really want to waste one of your precious limited asking opportunities on something that returns so little?

I’ve felt this way for a long time, but have never felt the calling to take a stand on it (maybe I’m scared of Amazon cancelling my prime account … I’d be so up the creek). Thankfully I don’t have to … fundraiser guru Jeff Brooks (one of my go to gurus) has spelled it all out for you over at Future Fundraising Now.

READ THE ARTICLE

And what I am currently recommending for clients and other nonprofits that want to know? Register for the service, but don’t actively promote it. Then your insiders (board, staff, key volunteers, etc.) can participate if they want, but you aren’t using an ask for your general donor population.

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• Do you need a bit more help?  Do you want to know WHEN and HOW to put Chad's fundraising resources into action?  You don't need to hire a consultant for that ... you need Productive Fundraising: Month by Month.  This new, affordable offering from @fundraiserchad will launch on April 6th with actionable monthly guidance (including templates, checklists and samples) for just what you need to do each month.  It will also feature a live monthly Q&A session with Chad to answer your unique questions.  Intrigued? SIGN UP for the notification list to be the first to know when enrollment opens.
• Chad Barger 2020. All Rights Reserved.

Argghhh, it’s that time of year again: #GivingTuesday.

Long time subscribers will know my view point on this nonprofit “holiday,” so I’ve decided to mix it up a bit this year and let someone else chime in.

So check out this great post from Laurence Pagnoni at NonProfitPRO with another view point and more information on the decision that you need to make …

READ THE ARTICLE

And if you really want to know, here are some past posts of mine on the topic (their headlines are probably plenty to know where I stand):

• A Donor Thanksgiving — Not #GivingTuesday
• Top 5 Fundraising Horrors to Avoid

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• Do you need a bit more help?  Do you want to know WHEN and HOW to put Chad's fundraising resources into action?  You don't need to hire a consultant for that ... you need Productive Fundraising: Month by Month.  This new, affordable offering from @fundraiserchad will launch on April 6th with actionable monthly guidance (including templates, checklists and samples) for just what you need to do each month.  It will also feature a live monthly Q&A session with Chad to answer your unique questions.  Intrigued? SIGN UP for the notification list to be the first to know when enrollment opens.
• Chad Barger 2020. All Rights Reserved.

It’s time to address one of the most common questions that I receive: “What is a major donor?” or “What level is a major donor?” You all want a number. You want me to say it’s $5,000 or it’s $10,000. I can’t do that because it’s arbitrary. In some organizations it’s $500 and I’ve seen it as $50,000 in some organizations.

But really it doesn’t matter because the next question is, “What are you going to do about it?” What are you going to do with that group of donors that is your major donors? What are you going to do that’s different, that’s special, that makes them feel like this is a personal relationship they have with your organization? Do you know what you’re going to do or you have some ideas? Now the question is, how many donors can you do that for?

For super small one person it might just be 10 or 25. For bigger shops, with a dedicated development director, maybe 50 or 100. Once you know the group that you can support at that level, then you’re ready to define what a major donor is for your organization. So print out the list of all past donors, sort it by the size of last gift and look for the break point.

Wherever that falls, that’s a major donor for you. It can change over time but that’s the level of major donor that you’re capable of supporting at this point in time. That’s what matters. The dollar amount doesn’t matter. It’s all about where you can provide the personal experience that’s going to grow their relationship and their support of the organization.

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• Do you need a bit more help?  Do you want to know WHEN and HOW to put Chad's fundraising resources into action?  You don't need to hire a consultant for that ... you need Productive Fundraising: Month by Month.  This new, affordable offering from @fundraiserchad will launch on April 6th with actionable monthly guidance (including templates, checklists and samples) for just what you need to do each month.  It will also feature a live monthly Q&A session with Chad to answer your unique questions.  Intrigued? SIGN UP for the notification list to be the first to know when enrollment opens.
• Chad Barger 2020. All Rights Reserved.

To help celebrate Halloween, here are my top five fundraising horrors to avoid …

#1 – Window Envelopes

Window envelopes have no place in fundraising.  What normally comes in window envelopes?  That’s right, bills!  Do you want your fundraising appeal or even worse your thank you letter to arrive looking like a bill?  Get them out of your office ASAP.

(see also: Ban Window Envelopes from Your Fundraising)

#2 – Thasking

Never ask for anything when you say thank you.  It cheapens it.   When you say thank you, speak genuinely and say what you appreciate about donors.  Don’t ask them for anything else. Don’t ask them to come in your event, don’t ask them to volunteer, and certainly don’t ask them for additional donation.  Don’t even do it subtly by doing things like slipping an extra envelope in with your letter (just in case they want to send it back with a donation).  There’s a term for that … it’s called a THASK (credit: Lynne Wester).  A thank you ask.  Don’t do it.

#3 – “If It Ain’t Broke Don’t Fix It”

Or another way it often comes up … “we’ve always done it this way.”  It’s often said by a long time volunteer or founder.  But you have to innovate.  If you don’t the law of diminishing returns will eventually kick in and your fundraising will start heading in the wrong direction.  You need a constant supply of fresh ideas and a boss/board that’s willing to support you as you implement them.

#4 – Monthly Fundraising Events

I’ve seen so organizations that can’t get ahead because they are constantly stuck in fundraising event planning.  Some organizations even have events every single month!  They think they need to do that to raise money.  In truth, they are actually limiting the amount of money that they can raise because they don’t have the time to focus on building relationships with donors.  I like to recommend that most nonprofits have no more than two big fundraising events in a year (unless they have a full time events coordinator).  This gives you the space to make them unique events, have them highly sponsored (that’s where you make the money) and still have time to build donor relationships the rest of the year.

#5 – #GivingTuesday

I’ve talked about it before. I have a love hate relationship with #GivingTuesday.  My primary issue with it is why would you want to solicit your donor on the same day that every single other organization that they support is soliciting them as well?  You’re just bombarding them.  So, what I like to do that day instead is to simply give thanks.  Don’t ask for anything.  Just reach out and thank them personally.  You’ll really stand out from the crowd and they will remember it.

Those are my “Top 5 Fundraising Horrors.”  I hope you can avoid them all this year (and every year).  Happy Haloweeen!

The most frequent question I get from fundraisers is “Where do I find new donors?” or board members, or event volunteers, etc.

My answer is almost always the same:  “That’s easy, from the ones you already have.”  No matter what type of individual you are looking for the best new ones are the friends and contacts of your current ones.  People tend to associate with like minded people, so it only makes sense that your current donors and volunteers hang out with other folks that would make great donors and volunteers.

So, you’re essentially looking for referrals.  But referrals don’t come automatically, you have to earn them.  You earn them by making the process easy.  This starts by knowing exactly what you’re looking for.   Take a look at your top 25 donors and search for commonalities.  Are they around a certain age?  Predominantly one gender?  Have an interest in the same topic?  Work in related industries?  These commonalities will form a profile of the type of person you are looking for.

Next, you need a way to engage prospects in your charity’s work.  This is best accomplished through periodic introductory events (quarterly typically works well).  These are not lavish donor receptions.  These are simple events, typically hosted at your facility, which introduce people to your charity and show them the work that you do.  It can involve a tour, remarks from a beneficiary, a welcome from the CEO, etc. I find that 5 to 6:30pm on a weeknight works best as folks can squeeze you in right after work.  A few bottles of wine and some simple hors d’ oeuvres always make the event go smoother as well.  The biggest key with these events is that there is NO ASK at them … they are educational and the start of a relationship — they do not raise money (at least not that evening).

Once these two pieces are in place, you can begin to ask your current donors for referrals.  You don’t ask everyone, you ask donors that you have a strong relationship with and that are actively engaged in the life of your organization (e.g. current and former board members).  To begin the process, explain that your organization is looking to grow its support base and is in need of a few new donors.  Then ask, “do you know of anyone else that might have an interest in our cause?”  They will most likely say “no” or “no one immediately comes to mind” — that’s when you pull out the two tools that you’ve built.

First the donor profile … you can reply with “that’s understandable” and then say “let me paint you a picture of who we’re looking for.”  Then review the characteristics of your ideal donor.  They’ll  begin to review their network as you’re speaking and will most likely think of a few folks.  But they’re scared, they don’t know if they can trust you … they don’t know what will happen next.

That’s when the second tool comes out … the introductory event.  This is where you explain to your donors what happens next in the referral process.  You share how the organization has these periodic events where individuals can come and learn about the organization.  Stress that there is NO ASK made at these events.  They are simply educational.  The donor can bring the prospect with them as a guest or extend the invitation and not attend.

Knowing exactly who you’re looking for and what happens next makes your donors more likely to give you referrals.  It allows them to find matches for your charity in their network and conquers their fear that you’re instantly going to hit up all their friends as soon as they give you a list.  So take some time to develop these tools and begin earning your donor referrals.